Introduction

Studio Werc's reputation is underpinned by our commitment to delivering an excellent service to our clients. If you have a complaint to make, this note sets out the procedure to be followed in respect of our architectural services.


Step 1

Most complaints are the result of misunderstandings. In the event of a complaint, the first step is to contact the Director working with you on your project, by email, phone or at our offices at40 Lisle Close, London, SW17 6LB. Where the complaint is initially made orally and cannot be immediately resolved, you will be asked to send a written summary of your complaint.

 

Once we have reviewed your written summary of the complaint, we will contact you in writing within fourteen days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this. Within a further twenty one days we will advise you of the outcome of our investigation and inform you what actions have been or will be taken.

 

If you are still dissatisfied, please write to the Practice, setting out the reasons for your dissatisfaction.

 

Within twenty one days, we will write to you to advise the outcome of our review of your complaint and to let you know what further actions have been or will be taken.


Step 2

If you remain dissatisfied with any aspect of our handling of your complaint, it may be referred to the Architects Registration Board:   Architects Registration Board, 8 Weymouth Street, London W1W 5BU, Tel: +44 (0) 20 7580 5861.